FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 52I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 53I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 54I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 55Where can I download Brother iPrint&Scan application for Mac?
- 56The downloaded driver's name is different from my machine's name. (Linux)
- 57I get a TS error when trying to print on a wireless network.
- 58I cannot print on a wireless (Wi-Fi) network (Windows)
- 59Delete print jobs from the print queue.
- 60Change the printer driver settings (Windows)
- 61Cannot Detect
- 62Toner Low or Prepare New Toner Cartridge
- 63Poor fixing
- 64I cannot connect my machine to a Windows 11 computer via USB.
- 65When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 66Set up your Brother machine on a wireless network (Windows/macOS)
- 67Open the Control Panel (For Windows)
- 68What is the difference between the toner cartridge and the drum unit?
- 69Discover the MAC address of the Brother network card
- 70Toner specks
- 71Black lines down the page
- 72My Brother machine turns off automatically or earlier than before.
- 73Add your Brother machine with AirPrint (macOS)
- 74I cannot print full-page photos or images using Email Print.
- 75Can I send a print job to multiple machine email addresses using Email Print?
- 76What driver package format is supported by my Linux distribution?
- 77My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 78The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 79The driver installation finished successfully but I cannot print. (Linux)
- 80I am unable to print from a client PC to a printer on a print server. (Linux)
- 81(Video) Paper is Jammed in the Output Paper Tray
- 82I cannot print on a wireless (Wi-Fi) network (Mac)
- 83The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 84I cannot save a file downloaded from the Brother support website (For Windows)
- 85Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 86Toner Ended
- 87In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 88Drum !
- 89Can I use non-Brother or third party supplies with the Brother machine?
- 90I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 91I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 92I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 93"Offline" appears on the Status Monitor. (Windows)
- 94I cannot print from my computer via USB.
- 95Uninstall the Brother Software and Drivers (Windows)
- 96After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 97Access Web Based Management *
- 98Reset the Drum Counter *
- 99Open the Status Monitor (Windows)
- 100Print the WLAN Report *