FAQs & Troubleshooting
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117 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5120/07/2023Lines across the page
- 5205/07/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 5305/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5408/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5506/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 5606/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 5701/06/2023Add your Brother machine with AirPrint (macOS)
- 5801/06/2023Delete print jobs from the print queue.
- 5916/05/2023I cannot print from my computer via USB.
- 6011/05/2023Set up your Brother machine on a wireless network (Windows/macOS)
- 6107/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 6227/03/2023Change the printer driver settings (Windows)
- 6327/03/2023"Offline" appears on the Status Monitor. (Windows)
- 6415/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6531/01/2023Out of Memory
- 6623/01/2023The printer status is Offline or Paused.
- 6723/01/2023Update the Driver or Firmware for your Brother machine
- 6823/01/2023Where can I find my Brother machine's serial number?
- 6919/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 7013/12/2022How to identify your Operating System (OS).
- 7120/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7220/10/2022Install the Brother Mobile Connect application (for mobile device)
- 7327/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7430/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7509/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7623/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7720/04/2022Uninstall the Brother Software and Drivers (Windows)
- 7814/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7911/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8011/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8111/04/2022Control Printer Driver settings (only available for Windows)
- 8211/04/2022Cannot Print ##
- 8324/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 8424/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8510/03/2022Drum !
- 8615/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 8729/11/2021A security warning appears when accessing Web Based Management via HTTPS.
- 8829/11/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 8910/11/2021Open the Control Panel (For Windows)
- 9012/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9119/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9216/02/2021I cannot print full-page photos or images using Email Print.
- 9326/01/2021Can I send a print job to multiple machine email addresses using Email Print?
- 9406/07/2020What driver package format is supported by my Linux distribution?
- 9502/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9602/06/2020Open the Status Monitor (Windows)
- 9719/03/2020Check the remaining ink or toner level (Linux)
- 9806/01/2020When I print images, the quality is not good (Linux)
- 9925/12/2019Protect your Brother machine against unauthorised access over the network
- 10006/12/2019Where can I download Brother iPrint&Scan application for Mac?