FAQs & Troubleshooting
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165 Results
- 51In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 52How do I clear the message "MFC is Busy" or "Connect Failure"?
- 53The printer status is Offline or Paused.
- 54Can I confirm that the FAX was sent correctly?
- 55I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 56When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 57When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 58Why can't I print when an ink cartridge is empty?
- 59Windows 10 Support Information
- 60The message "No Device" appears when starting the "Status Monitor". What can I do?
- 61Uninstall the drivers. (Mac OS X 10.5)
- 62How can I re-install the drivers?
- 63I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 64I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 65Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 66I can receive a fax, but cannot receive a telephone call.
- 67When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 68When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 69Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 70How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 71I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 72I am experiencing problems sending a fax, what can I do?
- 73How do I program the date and time?
- 74A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 75How do I replace the Ink Cartridge?
- 76Why are my sent faxes always received with a black vertical line down the page?
- 77Check the firmware version.
- 78Windows 7 Support Information
- 79I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 80I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 81When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 82How do I print on an envelope?
- 83Clear the paper jam or printer jam.
- 84What is the "Station ID" and how do I set it?
- 85Paper size settings are unavailable when I print from OpenOffice (Linux)
- 86When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 87Verify if the Brother machine has a dial tone
- 88Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 89Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 90Glossy Paper does not feed correctly. What can I do?
- 91When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 92How can I clear the "INK EMPTY" message?
- 93How do I clean the Scanner to improve the copy or fax quality?
- 94Print command (LPR) (Linux)
- 95The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 96I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 97The keys on the control panel do not respond.
- 98Clear the message "Awaiting Redial"
- 99I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 100Uninstall printer drivers (Linux)