FAQs & Troubleshooting
![]() |
Latest |
152 Results
- 5125/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5225/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5325/03/2016Can I print from or scan to Android™ Smartphone?
- 5425/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5524/03/2016Is my Brother machine compatible with third party print servers?
- 5624/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5710/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5821/04/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5903/04/2015"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 6015/12/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 6119/09/2014Why doesn't my Brother machine have a dial tone?
- 6205/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6304/06/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 6404/06/2014The edge of glossy paper is smudged.
- 6520/02/2014Check the firmware version.
- 6617/02/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 6727/01/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 6827/01/2014I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 6927/01/2014How can I improve poor print quality?
- 7027/01/2014How do I replace the Ink Cartridge?
- 7127/01/2014What is the "Station ID" and how do I set it?
- 7220/01/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 7326/11/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 7417/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7517/05/2013Windows 7 Support Information
- 7614/05/2013How can I clear the "INK EMPTY" message?
- 7714/05/2013I am experiencing problems sending a fax, what can I do?
- 7810/05/2013Why doesn't the machine answer when receiving a call?
- 7925/04/2013Verify if the Brother machine has a dial tone
- 8025/04/2013Clear the message "Awaiting Redial"
- 8128/01/2013The keys on the control panel do not respond.
- 8230/07/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 8329/06/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 8414/05/2012Print a report that will show a listing of faxes I sent and received
- 8502/03/2012Clear the paper jam or printer jam.
- 8622/11/2011My Brother machine has no power. What can I do?
- 8722/11/2011I am having issues with the paper feed. What can I do?
- 8822/11/2011When I print, the pages are smudged with ink. What should I do?
- 8916/11/2011"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 9016/11/2011When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 9115/11/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 9204/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 9302/11/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9402/11/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9526/09/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 9631/08/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 9729/08/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 9805/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 9928/03/2011Can I set my Brother machine to forward the faxes I receive to another location?
- 10015/02/2011Do I need a telephone line to send and receive faxes with my Brother machine?