FAQs & Troubleshooting
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130 Results
- 51When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 52Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 53I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 54The keys on the control panel do not respond.
- 55When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 56Why are my sent faxes always received with a black vertical line down the page?
- 57How can I clear the "PLS OPEN COVER" error message on LCD?
- 58When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 59Can I still receive faxes or calls when the machine is switched off?
- 60Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 61When I print images, the quality is not good (Linux)
- 62Print command (LPR) (Linux)
- 63I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 64I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 65I want to print using CUPS while keeping SELinux enabled. (Linux)
- 66Uninstall printer drivers (Linux)
- 67Open the Control Panel (For Windows)
- 68Install the built-in drivers (For Windows 8 and Windows 10)
- 69A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 70Do I need a telephone line to send and receive faxes with my Brother machine?
- 71I can receive a fax, but cannot receive a telephone call.
- 72How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 73I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 74How do I clear a Machine Error 41, ME41 from the display?
- 75Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 76Clear the paper jam or printer jam.
- 77Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 78I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 79How can I re-install the drivers?
- 80What is the "Station ID" and how do I set it?
- 81I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 82When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 83Vertical streaks appear in my copies.
- 84Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 85I cannot install the driver when using the Driver Install Tool. (Linux)
- 86Cannot print after a Windows 10 update (June 2020)
- 87Paper size settings are unavailable when I print from OpenOffice (Linux)
- 88The downloaded driver's name is different from my machine's name. (Linux)
- 89The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 90I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 91Large characters are printed incorrectly. (Linux)
- 92The driver installation finished successfully but I cannot print. (Linux)
- 93All print jobs are aborted and nothing is printed. (Linux)
- 94I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 95To install the printer driver easily using a tool. (Linux)
- 96Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 97My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 98Windows 7 Support Information
- 99Why doesn't my Brother machine have a dial tone?
- 100I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?