FAQs & Troubleshooting
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230 Results
- 51Unable to Print XX
- 52I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 53Is my Brother machine compatible with Windows Vista?
- 54When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 55One or more of my colors are not printing (blank).
- 56Improve poor print quality.
- 57Load paper in the paper tray
- 58A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 59I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 60Wireless setup is requesting a WPS PIN to complete the setup
- 61Connect your Brother machine to your mobile device via a wireless router or access point.
- 62Protect your Brother machine against unauthorised access over the network
- 63Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 64A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 65Scan multiple pages into one file instead of each scan being saved as a separate file.
- 66I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 67Scan a document in Mac OS X 10.7.
- 68I cannot install Brother drivers on Debian 10 or later (Linux)
- 69Install BookScan & Whiteboard Suite onto Windows 10.
- 70When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 71Open the Status Monitor
- 72Printing/ Scanning with a mobile device
- 73Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 74Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 75Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 76High Temperature
- 77Change the printer driver settings (Windows/macOS)
- 78How do I know which side up my photo paper should be in the tray?
- 79Wrong Paper Size / Wrong Paper
- 80Print using only the black ink tank when the Color tanks have run out.
- 81Can third party ink be used to refill the ink tanks?
- 82Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 83Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 84I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 85What is the recommended paper?
- 86Load envelopes
- 87I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 88Set up your Brother machine on a wireless network.
- 89Check the firmware version.
- 90Scan a document and e-mail it as an attachment (For Macintosh)
- 91Can I print directly onto DVDs or CDs?
- 92I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 93I cannot install the driver when using the Driver Install Tool. (Linux)
- 94I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 95I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 96I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 97Cannot print after a Windows 10 update (June 2020)
- 98I am unable to print from a client PC to a printer on a print server. (Linux)
- 99"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 100I cannot print using my Brother machine on a wireless network (Windows)