FAQs & Troubleshooting
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Latest |
149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5107/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 5227/03/2023Change the printer driver settings (Windows)
- 5320/02/2023Enable the Brother machine's network interface.
- 5415/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 5513/02/2023What is the recommended paper?
- 5603/02/2023Media Mismatch
- 5703/02/2023The printer status is Offline or Paused.
- 5831/01/2023Correct the Color Printing
- 5931/01/2023The color of your printouts is not what you expected
- 6031/01/2023Out of Memory
- 6127/01/2023No Toner
- 6223/01/2023Cannot Detect
- 6323/01/2023No Paper Tray1
- 6423/01/2023Manual Feed
- 6523/01/2023Update the Driver or Firmware for your Brother machine
- 6623/01/2023Drum !
- 6723/01/2023Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 6823/01/2023Ghosting images
- 6920/01/2023Vertical colored streaks or bands appear on the page
- 7006/01/2023Condensation
- 7119/12/2022I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 7219/12/2022Reset the Drum Counter
- 7319/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 7419/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 7513/12/2022How to identify your Operating System (OS).
- 7620/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7720/10/2022Install the Brother Mobile Connect application (for mobile device)
- 7827/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7927/09/2022What is the default password for my BRAdmin or Web Based Management?
- 8030/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 8122/08/2022Configure the Scan to Email Feature (Linux)
- 8209/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 8326/07/2022Configure and use the Scan Key Tool (Linux)
- 8430/06/2022Check the Node Name of the Brother machine
- 8523/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8608/06/2022Color offset
- 8708/06/2022Uneven color density across the page
- 8825/04/2022Wrong Toner Cartridge
- 8920/04/2022Uninstall the Brother Software and Drivers (Windows)
- 9014/04/2022Adjust color settings by using the custom setting in the printer driver (Windows only)
- 9114/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9211/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 9311/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 9411/04/2022Control Printer Driver settings (only available for Windows)
- 9511/04/2022Cannot Print ##
- 9607/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9724/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 9824/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 9923/03/2022I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 10015/12/2021I cannot connect my machine to a Windows 11 computer via USB.