FAQs & Troubleshooting
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132 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5126/07/2023The printer status is Offline or Paused.
- 5226/07/2023Cannot Detect
- 5320/07/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 5420/07/2023Toner specks
- 5520/07/2023Lines across the page
- 5620/07/2023Black lines down the page
- 5705/07/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 5808/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5906/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 6006/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 6101/06/2023Add your Brother machine with AirPrint (macOS)
- 6201/06/2023Delete print jobs from the print queue.
- 6316/05/2023I cannot print from my computer via USB.
- 6427/03/2023Change the printer driver settings (Windows)
- 6527/03/2023"Offline" appears on the Status Monitor. (Windows)
- 6623/01/2023Update the Driver or Firmware for your Brother machine
- 6719/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 6813/12/2022How to identify your Operating System (OS).
- 6920/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7020/10/2022Install the Brother Mobile Connect application (for mobile device)
- 7127/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7230/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7322/08/2022Configure the Scan to Email Feature (Linux)
- 7409/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7526/07/2022Configure and use the Scan Key Tool (Linux)
- 7623/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7720/04/2022Uninstall the Brother Software and Drivers (Windows)
- 7814/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7911/04/2022Control Printer Driver settings (only available for Windows)
- 8011/04/2022Cannot Print ##
- 8107/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8224/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 8324/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8410/03/2022Drum !
- 8515/12/2021I cannot connect my machine to a Windows 11 computer via USB.
- 8629/11/2021A security warning appears when accessing Web Based Management via HTTPS.
- 8729/11/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 8810/11/2021Open the Control Panel (For Windows)
- 8912/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9029/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 9119/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9216/02/2021I cannot print full-page photos or images using Email Print.
- 9326/01/2021Can I send a print job to multiple machine email addresses using Email Print?
- 9427/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 9506/07/2020Change the brscan5 scan settings using XSane (Linux)
- 9606/07/2020Important points for specifying the scan area (Linux)
- 9706/07/2020What driver package format is supported by my Linux distribution?
- 9802/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9902/06/2020Open the Status Monitor (Windows)
- 10013/05/2020Firewall port requirements of the Scan Key Tool (Linux)