FAQs & Troubleshooting
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314 Results
- 51I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 52I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 53Cannot print after a Windows 10 update (June 2020)
- 54Set up your Brother machine on a wireless network.
- 55Scan from the Brother iPrint&Scan application using Windows Phone.
- 56Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 57Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 58What is Brother Web Connect?
- 59Ink Absorber Full
- 60I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 61No Paper Fed
- 62Where can I get FaceFilter Studio and what can I do with this application?
- 63When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 64Where is the USB port on the machine?
- 65When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 66When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 67What is the BRAdmin Professional software used for?
- 68Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 69My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 70What driver package format is supported by my Linux distribution?
- 71"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 72A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 73Scan and save a document in PDF format for Macintosh (Scan to File)
- 74I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 75I cannot print using my Brother machine on a wireless network (Windows)
- 76I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 77Delete print jobs from the print queue.
- 78Cannot Detect Ink Volume
- 79The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 80Printing/ Scanning with a mobile device
- 81Load photo paper into my machine.
- 82What is AirPrint?
- 83Scan a document and e-mail it as an attachment using the SCAN button on my Brother machine
- 84Unable to Print 7X
- 85Scan a document from the Windows Vista Photo Gallery
- 86Is my Brother machine compatible with Windows Vista?
- 87When I print, the pages are smudged with ink.
- 88Improve poor print quality.
- 89I am unable to print from a client PC to a printer on a print server. (Linux)
- 90Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 91Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 92Scan a document into PaperPort™ using the TWAIN driver
- 93The downloaded driver's name is different from my machine's name. (Linux)
- 94I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 95I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 96The scanner cover support has come off. (With Video Instructions)
- 97Protect your Brother machine against unauthorised access over the network
- 98When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 99Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 100Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.