FAQs & Troubleshooting
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247 Results
- 51The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 52I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 53Where can I find the ink cartridges for my new Brother machine?
- 54I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 55Can third party ink be used to refill the ink cartridges?
- 56I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 57Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 58I can print but cannot scan via network. (For Mac)
- 59Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 60The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 61"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 62Connect your Brother machine to your mobile device via a wireless router or access point.
- 63Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 64Wrong Ink Color
- 65The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 66Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 67Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 68What is AirPrint?
- 69The LCD displays an error code when I use Web icon (Brother Web Connect).
- 70Unable to Print 5X
- 71Change the printer driver settings (Windows/macOS)
- 72I can print but cannot scan via network. (For Windows)
- 73I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 74Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 75Cover is Open
- 76What is the BRAdmin Professional software used for?
- 77My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 78Load paper in the paper tray
- 79A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 80Open the "Scanners and Cameras" and Properties.
- 81The printer status is Offline or Paused.
- 82Set up your Brother machine on a wireless network.
- 83I cannot make borderless prints.
- 84Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 85Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 86Unable to Print XX
- 87When I print, the pages are smudged with ink.
- 88Improve poor print quality.
- 89What is the recommended paper?
- 90Print the Network Configuration List
- 91A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 92In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 93The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 94Reset the network settings to the factory default.
- 95I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 96How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 97I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 98The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 99Scan a document and e-mail it as an attachment using the SCAN button on my Brother machine
- 100Unable to Print 7X