FAQs & Troubleshooting
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287 Results
- 5120/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5207/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5301/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5401/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 5501/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5624/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 5724/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 5817/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 5906/01/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 6010/11/2021Open the Control Panel (For Windows)
- 6112/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 6202/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6310/02/2021How do I replace the belt unit?
- 6410/02/2021How do I replace the waste toner box?
- 6510/02/2021Replace the drum unit.
- 6610/02/2021Replace the toner cartridge
- 6719/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 6829/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 6922/10/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 7027/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 7116/07/2020Cannot print after a Windows 10 update (June 2020)
- 7206/07/2020I cannot scan when using SELinux (Security-Enhanced Linux)
- 7306/07/2020Scan using XSane or GIMP (Linux)
- 7406/07/2020Important points for specifying the scan area (Linux)
- 7506/07/2020What driver package format is supported by my Linux distribution?
- 7602/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 7713/05/2020Configure scan settings without administrator privileges (Linux)
- 7813/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 7913/05/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 8016/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 8106/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 8206/04/2020Delete a network scanner entry. (Linux)
- 8306/04/2020I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 8406/01/2020When I print images, the quality is not good (Linux)
- 8503/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 8603/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 8727/11/2019Print command (LPR) (Linux)
- 8827/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 8930/10/2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9030/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 9130/10/2019Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9229/10/2019Pre-Required Procedures (Linux)
- 9329/10/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 9429/10/2019Large characters are printed incorrectly. (Linux)
- 9529/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 9623/10/2019To install the printer driver easily using a tool. (Linux)
- 9725/07/2019Vertical colored streaks or bands appear on the page.
- 9812/06/2019Uninstall printer drivers (Linux)
- 9922/03/2019Protect your Brother machine against unauthorised access over the network
- 10007/03/2019What is Brother iPrint&Scan?