FAQs & Troubleshooting
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- 51Which E-mail packages are compatible with ControlCenter3?
- 52When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 53I'm using Macintosh. What is the PreScan option used for?
- 54I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 55Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 56Scan from the Brother iPrint&Scan application using Windows Phone.
- 57I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 58The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 59I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 60Printouts have wrinkles.
- 61Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 62Locate files scanned with ControlCenter3 (For Windows)
- 63When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 64When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 65Vertical colored streaks or bands appear on the page.
- 66I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 67I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 68The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 69Change the printer driver settings (Windows/macOS)
- 70The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 71What kind of memory can I use?
- 72Nothing is printed on the page or some colors are missing.
- 73Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 74The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 75Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 76I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 77I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 78Replace the drum unit.
- 79I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 80When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 81Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 82How do I replace the belt unit?
- 83Colored lines appear across the page.
- 84What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 85What is the BRAdmin Professional software used for?
- 86The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 87When I scan a document using ControlCenter, the scanned file size is too big.
- 88I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 89I cannot save a file downloaded from the Brother support website (For Windows)
- 90"Offline" appears on the Status Monitor.
- 91I cannot find some option in the Printing preferences. (For Windows)
- 92Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 93I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 94How do I improve the color density? (Print Calibration)
- 95When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 96Can I print from DOS applications?
- 97Install the built-in drivers (For Windows 8 and Windows 10)
- 98Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 99How to identify your Operating System (OS).
- 100Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.