FAQs & Troubleshooting
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258 Results
- 51I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 52When I print, the pages are smudged with ink. What should I do?
- 53Where is the USB port on the machine?
- 54How do I clear the message "PAPER JAM" from the display?
- 55I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 56I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 57I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 58I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 59When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 60What is the BRAdmin Professional software used for?
- 61I'm using Macintosh. What is the PreScan option used for?
- 62Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 63How do I know the current network configuration?
- 64Open the Control Panel (For Windows)
- 65Open the "Scanners and Cameras" and Properties.
- 66When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 67I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 68"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 69Scan a document in Mac OS X 10.7.
- 70When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 71When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 72I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 73I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 74How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 75I cannot make borderless prints.
- 76Locate files scanned with ControlCenter2 (For Macintosh)
- 77The edge of glossy paper is smudged.
- 78I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 79I am sharing my Brother machine. I can print but cannot scan.
- 80Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 81Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 82What is Ad-hoc mode?
- 83Which E-mail packages are compatible with ControlCenter3?
- 84Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 85Scan a document from a Windows Vista application
- 86Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 87"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 88When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 89Where can I find my Brother machine's serial number?
- 90I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 91The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 92The LCD displays an error code (number). What does it mean?
- 93I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 94I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 95What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 96I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 97Why can't I print when an ink cartridge is empty?
- 98I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 99I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 100The driver installation finished successfully but I cannot print. (Linux)