FAQs & Troubleshooting
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202 Results
- 51I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 52The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 53CARTRIDGE ERROR
- 54Scan and save a document in PDF format for Windows (Scan to File)
- 55Clean the drum unit
- 56Out of Memory
- 57What kind of paper can I use?
- 58Wrinkles or creases
- 59Adjust the Brother machine's Sleep Time setting
- 60Print on envelopes, labels, or thick paper from the manual feed slot.
- 61Cannot print after a Windows 10 update (June 2020)
- 62Where can I download Brother iPrint&Scan application for Mac?
- 63"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 64Install PaperPort™ 12SE onto Windows 10.
- 65I cannot print from my computer via USB.
- 66I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 67All print jobs are aborted and nothing is printed. (Linux)
- 68I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 69Check the firmware version.
- 70"Offline" appears on the Status Monitor.
- 71I cannot find some option in the Printing preferences. (For Windows)
- 72Install the built-in drivers (For Windows 8 and Windows 10)
- 73The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 74Can I use AirPrint with my Brother machine?
- 75I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 76A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 77I cannot start ControlCenter4.
- 78Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 79Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 80Change the printer driver settings (Windows/macOS)
- 81Print Unable
- 82How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 83TONER ENDED
- 84Scan multiple pages into one file instead of each scan being saved as a separate file.
- 85No Paper
- 86Is my Brother machine compatible with Windows Vista?
- 87The keys on the control panel do not respond.
- 88Drum End Soon
- 89Uninstall the drivers. (Mac OS X 10.5)
- 90Lines across the page
- 91Can I use non-Brother or third party supplies with the Brother machine?
- 92Where do I find manuals for my Brother machine?
- 93All black
- 94Scan using XSane or GIMP (Linux)
- 95Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 96I installed scan-key-tool, but it does not work. (Linux)
- 97How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 98When I scan a document using ControlCenter, the scanned file size is too big.
- 99I cannot scan via USB. (Mac OS X)
- 100In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?