FAQs & Troubleshooting
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233 Results
- 51Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 52A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 53Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 54I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 55How to identify your Operating System (OS).
- 56Locate files scanned with ControlCenter2 (For Macintosh)
- 57I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 58I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 59Scan a document from the Windows Vista Photo Gallery
- 60Is my Brother machine compatible with Windows Vista?
- 61Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 62How do I clean white or black spots on printed documents?
- 63When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 64When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 65How do I clear the message "MFC is Busy" or "Connect Failure"?
- 66I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 67I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 68"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 69When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 70Replace the drum unit.
- 71What is MFL-Pro Suite Software?
- 72How to scan a document from a Windows application?
- 73When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 74Pre-Required Procedures (Linux)
- 75"Offline" appears on the Status Monitor.
- 76I cannot find some option in the Printing preferences. (For Windows)
- 77Download a file from the "Downloads" section and save it to Windows 8 computer.
- 78The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 79Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 80Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 81Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 82I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 83Windows 7 Support Information
- 84I am using Windows. When I print a document, the printed page is blank. What should I do?
- 85I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 86Can I check the remaining life of my Brother machine's drum?
- 87When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 88What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 89Where do I find manuals for my Brother machine?
- 90Replace the toner cartridge
- 91How do I know the current network configuration?
- 92I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 93I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 94My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 95I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 96The driver installation finished successfully but I cannot print. (Linux)
- 97I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 98I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 99I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 100Firewall port requirements of the Scan Key Tool (Linux)