FAQs & Troubleshooting
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127 Results
- 51I cannot scan via USB. (Mac OS X)
- 52Scan a document from the Windows Vista Photo Gallery
- 53Change the user interface of ControlCenter3
- 54When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 55Uninstall the drivers. (Mac OS X 10.5)
- 56How do I clean the scanner to improve the copy quality?
- 57I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 58Install PaperPort™ 12SE / 14SE onto Windows 10.
- 59Check the firmware version.
- 60"Offline" appears on the Status Monitor.
- 61Open the Status Monitor
- 62Open the "Scanners and Cameras" and Properties.
- 63I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 64A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 65When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 66I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 67Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 68I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 69I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 70Scan a document using "Scanner and Camera Wizard" in Windows XP
- 71How do I clean white or black spots on printed documents?
- 72How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 73The keys on the control panel do not respond.
- 74How do I clear paper jams at the back of the machine?
- 75How do I clean the corona wire?
- 76Cannot print after a Windows 10 update (June 2020)
- 77ControlCenter3 displays a blank screen at startup (Windows)
- 78Open the Control Panel (For Windows)
- 79I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 80"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 81How do I clean the drum unit?
- 82I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 83Scan a document into ScanSoft™ PaperPort™ 11SE
- 84In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 85Scan a document from a Windows XP application
- 86When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 87Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 88How do I clear paper jams inside the machine?
- 89When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 90Uninstall the drivers (Windows)
- 91I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 92I cannot install the driver when using the Driver Install Tool. (Linux)
- 93Windows 10 Support Information
- 94Install the built-in drivers (For Windows 8 and Windows 10)
- 95What is the difference between the toner cartridge and the drum unit?
- 96The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 97When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 98The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 99Windows 7 Support Information
- 100Make copies using my Brother machine.