FAQs & Troubleshooting
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237 Results
- 51Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 52Which E-mail packages are compatible with ControlCenter3?
- 53What are the recommended specifications for the paper I should use on my product?
- 54How do I clean white or black spots on printed documents?
- 55"Paper Jam Rear" error appears on the LCD. What should I do?
- 56"Paper Jam Tray" error appears on the LCD. What should I do?
- 57"Document Jam" error appears on the LCD. What should I do?
- 58"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 59The keys on the control panel do not respond.
- 60I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 61I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 62Can I buy any MICR toner?
- 63My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 64How can I improve the copy quality?
- 65What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 66I'm using Macintosh. What is the PreScan option used for?
- 67I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 68The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 69I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 70Large characters are printed incorrectly. (Linux)
- 71I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 72When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 73When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 74Command List of brscan. (Linux)
- 75I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 76All print jobs are aborted and nothing is printed. (Linux)
- 77I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 78Firewall port requirements of the Scan Key Tool (Linux)
- 79Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 80Windows 10 Support Information
- 81Check the firmware version.
- 82How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 83Open the Control Panel (For Windows)
- 84I cannot print from my computer via USB.
- 85When I scan a document using ControlCenter, the scanned file size is too big.
- 86I cannot print from my computer via network. (For Windows)
- 87I can print but cannot scan via network. (For Macintosh)
- 88I can print but cannot scan via network. (For Windows)
- 89Windows 7 Support Information
- 90I cannot scan via USB. (Mac OS X)
- 91I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 92Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 93I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 94I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 95My Brother machine misfeeds paper.
- 96When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 97I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 98The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 99Where can I find the serial number for my unit?
- 100How can I re-install the drivers?