FAQs & Troubleshooting
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289 Results
- 5130/06/2022I can print but cannot scan via network. (For Mac)
- 5223/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5320/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5418/05/2022Locate files scanned with ControlCenter3 (For Windows)
- 5509/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5620/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5713/04/2022Uninstall the Brother Software and Drivers (Windows)
- 5811/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 5907/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6001/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6101/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6201/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6324/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 6424/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6517/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6606/01/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 6710/11/2021Open the Control Panel (For Windows)
- 6812/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 6919/03/2021I get a TS error when trying to print on a wireless network.
- 7002/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7117/02/2021Set up your Brother machine on a wireless network.
- 7219/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 7329/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 7422/10/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 7515/10/2020Install FaceFilter Studio onto Windows 10.
- 7627/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 7716/07/2020Cannot print after a Windows 10 update (June 2020)
- 7806/07/2020I cannot scan when using SELinux (Security-Enhanced Linux)
- 7906/07/2020Scan using XSane or GIMP (Linux)
- 8006/07/2020Important points for specifying the scan area (Linux)
- 8106/07/2020What driver package format is supported by my Linux distribution?
- 8213/05/2020Configure scan settings without administrator privileges (Linux)
- 8313/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 8413/05/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 8511/05/2020Enable the Brother machine's network interface.
- 8616/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 8706/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 8806/04/2020Delete a network scanner entry. (Linux)
- 8906/04/2020I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 9006/01/2020When I print images, the quality is not good (Linux)
- 9103/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9203/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9327/11/2019Print command (LPR) (Linux)
- 9427/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9530/10/2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9630/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 9730/10/2019Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9829/10/2019Pre-Required Procedures (Linux)
- 9929/10/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 10029/10/2019Large characters are printed incorrectly. (Linux)