FAQs & Troubleshooting
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- 51I cannot save a file downloaded from the Brother support website (For Windows)
- 52Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 53Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 54Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 55Open the "Scanners and Cameras" and Properties.
- 56Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 57Discover the MAC address of the Brother network card
- 58The edge of glossy paper is smudged.
- 59Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 60When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 61Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 62Where can I get FaceFilter Studio and what can I do with this application?
- 63I cannot remove red-eye.
- 64I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 65I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 66When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 67"Offline" appears on the Status Monitor.
- 68Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 69When I print photos, the color quality is not good.
- 70Wrong Paper Size
- 71When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 72Scan a document from a Windows Vista application
- 73The keys on the control panel do not respond.
- 74I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 75I cannot install Brother drivers on Debian 10 or later (Linux)
- 76What driver package format is supported by my Linux distribution?
- 77Install FaceFilter Studio onto Windows 10.
- 78Enable the Brother machine's network interface.
- 79Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 80I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 81Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 82Print a web page from iPrint&Scan when using an Android™ mobile device.
- 83Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 84I still receive the error message "Paper Jam" after I removed the jammed paper.
- 85Can I use AirPrint with my Brother machine?
- 86Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 87The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 88How do I clear the message "Cannot Detect" from the display?
- 89Scan and save a document in PDF format (Scan to File)
- 90Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 91Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 92I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 93I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 94Scan an image and insert it in a Windows XP application
- 95Scan a document from a Windows XP application
- 96The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 97I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 98I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 99I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 100I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)