FAQs & Troubleshooting
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212 Results
- 51Install FaceFilter Studio onto Windows 10.
- 52Check the firmware version.
- 53"Offline" appears on the Status Monitor.
- 54Open the Status Monitor
- 55A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 56Can I print from and scan to iPhone, iPod touch and iPad?
- 57I cannot print from my computer via USB.
- 58Scan and save a document in PDF format (Scan to File)
- 59When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 60When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 61I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 62Uninstall the drivers. (Mac OS X 10.5)
- 63Where can I find my Brother machine's serial number?
- 64Set the date and time
- 65While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 66The downloaded driver's name is different from my machine's name. (Linux)
- 67Large characters are printed incorrectly. (Linux)
- 68When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 69How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 70I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 71Pre-Required Procedures (Linux)
- 72I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 73How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 74The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 75How to identify your Operating System (OS).
- 76The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 77The printer status is Offline or Paused.
- 78When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 79How do I clear the message "Cannot Detect" from the display?
- 80I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 81I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 82Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 83Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 84When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 85I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 86Wrong Paper Size
- 87The print speed is very slow when I use XML Paper Specification Printer Driver.
- 88Where can I get FaceFilter Studio and what can I do with this application?
- 89When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 90Is my Brother machine compatible with Windows Vista?
- 91When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 92Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 93Scan a document in Mac OS X 10.6.
- 94Scan an image and insert it in a Windows XP application
- 95Scan a document in Windows 8 and Windows 10.
- 96Scan a document from a Windows XP application
- 97How do I clear the message "Unable to..." or "... Unable" ?
- 98When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 99When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 100Uninstall the drivers. (Mac OS X 10.2 - 10.4)