FAQs & Troubleshooting
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194 Results
- 51Is my Brother machine compatible with Windows Vista?
- 52When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 53Which E-mail packages are compatible with ControlCenter3?
- 54When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 55When I print, the pages are smudged with ink. What should I do?
- 56When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 57Configure and use the Scan Key Tool (Linux)
- 58I cannot scan when using SELinux (Security-Enhanced Linux)
- 59ControlCenter3 displays a blank screen at startup (Windows)
- 60Open the Status Monitor
- 61Open the Control Panel (For Windows)
- 62When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 63In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 64Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 65After I installed Sun JavaVM, some applications will not work correctly.
- 66Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 67Set the date and time
- 68How do I replace the Ink Cartridge?
- 69My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 70Print command (LPR) (Linux)
- 71How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 72I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 73The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 74How to identify your Operating System (OS).
- 75The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 76The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 77The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 78I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 79When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 80Can I print using only the black ink cartridge when the Color cartridges have run out?
- 81Where can I get FaceFilter Studio and what can I do with this application?
- 82Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 83I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 84Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 85Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 86Where is the USB port on the machine?
- 87Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 88The LCD displays an error code (number). What does it mean?
- 89Where do I find manuals for my Brother machine?
- 90Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 91Cannot print after a Windows 10 update (June 2020)
- 92The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 93The driver installation finished successfully but I cannot print. (Linux)
- 94I installed scan-key-tool, but it does not work. (Linux)
- 95When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 96Important points for specifying the scan area (Linux)
- 97Uninstall Scan-key-tool. (Linux)
- 98I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 99To install the printer driver easily using a tool. (Linux)
- 100Windows 10 Support Information