FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51The driver installation finished successfully but I cannot print. (Linux)
- 52How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 53Firewall port requirements of the Scan Key Tool (Linux)
- 54I cannot print using my Brother machine on a wired network (Windows/macOS)
- 55Wrong Toner or Wrong Toner Cartridge
- 56I cannot print on a wireless (Wi-Fi) network (Windows)
- 57(Video) Document is Jammed in the Top of the ADF Unit
- 58I cannot save a file downloaded from the Brother support website (For Windows)
- 59Protect your Brother machine against unauthorised access over the network
- 60"Offline" appears on the Status Monitor. (Windows)
- 61Delete print jobs from the print queue.
- 62I cannot find some option in the Printing preferences. (For Windows)
- 63Supported models of Universal Printer Driver for PCL
- 64Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 65Cannot Scan ##
- 66Discover the MAC address of the Brother network card
- 67Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 68Why doesn't my Brother machine have a dial tone?
- 69When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 70Install the optional lower tray
- 71How to scan a document from a Windows application?
- 72I cannot connect my machine to a Windows 11 computer via USB.
- 73Change the brscan5 scan settings using XSane (Linux)
- 74When I print images, the quality is not good (Linux)
- 75My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 76The downloaded driver's name is different from my machine's name. (Linux)
- 77Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 78Command List of brscan. (Linux)
- 79Delete a network scanner entry. (Linux)
- 80I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 81I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 82To install the printer driver easily using a tool. (Linux)
- 83Check the firmware version.
- 84What is the difference between the toner cartridge and the drum unit?
- 85What is the Network Shared printing?
- 86I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 87I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 88Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 89I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 90Add your Brother machine with AirPrint (macOS)
- 91Can I send a print job to multiple machine email addresses using Email Print?
- 92Configure and use PC-FAX (CUPS) (Linux)
- 93Configure the Scan to Email Feature (Linux)
- 94Configure and use the Scan Key Tool (Linux)
- 95What driver package format is supported by my Linux distribution?
- 96Export an address book and import it to another machine
- 97Check the remaining ink or toner level (Linux)
- 98Where can I download Brother iPrint&Scan application for Mac?
- 99The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 100When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)