FAQs & Troubleshooting
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337 Results
- 51Paper Size Mismatch
- 52When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 53Transfer faxes to the PC when my machine has a mechanical issue.
- 54Where is the USB/Ethernet port on the machine?
- 55Out of Memory
- 56Check the firmware version.
- 57My Brother machine could not be found over the network when I installed drivers on my computer.
- 58After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 59When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 60Use voice mail on the same line as my Brother machine.
- 61I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 62I cannot print using my Brother machine on a wireless network (Mac)
- 63Check the scanner driver version.
- 64Load Documents in the Automatic Document Feeder (ADF)
- 65Change Memory Receive Options
- 66Send or Receive an Email Securely Using SSL TLS
- 67I cannot find some option in the Printing preferences. (For Windows)
- 68Download a file from the "Downloads" section and save it to Windows 8 computer.
- 69Paper Tray #1 not detected/ Paper Tray #2 not detected
- 70Cannot Detect Ink Volume
- 71I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 72Wrong Tray Setting or Wrong Tray Settings
- 73Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 74Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 75Scan multiple pages into one file instead of each scan being saved as a separate file.
- 76Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 77Cover is Open
- 78Document is Jammed in the Bottom of the ADF Unit
- 79What is the default password for my Brother machine?
- 80The driver installation finished successfully but I cannot print. (Linux)
- 81I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 82About Envelopes
- 83Correct the Paper Feed to Clear Vertical Lines
- 84Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 85Forward Incoming Faxes to Another Machine
- 86Easy Scan to E-mail
- 87When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 88Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 89Printing/ Scanning with a mobile device
- 90The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 91Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 92Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 93The printer status is Offline or Paused.
- 94Can third party ink be used to refill the ink cartridges?
- 95One or more of my colors are not printing (blank).
- 96I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 97Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 98I want to print using CUPS while keeping SELinux enabled. (Linux)
- 99Remove Paper Scraps Jammed in the ADF
- 100Set the Machine to Power Off Automatically