FAQs & Troubleshooting
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247 Results
- 5129/03/2024(Video) Clean the Scanner
- 5229/03/2024(Video) Clean the Paper Pick-up Rollers for Paper Tray #1
- 5329/03/2024(Video) Clean the Paper Feed Rollers
- 5429/03/2024(Video) Clean the Base Pad
- 5529/03/2024(Video) Cover is Open
- 5629/03/2024(Video) Paper Tray not detected / Paper Tray 1 not detected / Paper Tray 2 not detected / Paper Tray #1 not detected / Paper Tray #2 not detected
- 5729/03/2024(Video) Cannot Print XX or Print Unable XX
- 5814/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 5931/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 6010/01/2024What is the default password for my Brother machine?
- 6104/01/2024Easy Scan to E-mail
- 6204/01/2024(Video) How to Email Print
- 6304/01/2024Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 6408/11/2023How to scan a document from a Windows application?
- 6522/09/2023I cannot scan via network.
- 6610/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 6705/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 6827/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 6908/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 7106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 7201/06/2023Add your Brother machine with AirPrint (macOS)
- 7301/06/2023Delete print jobs from the print queue.
- 7416/05/2023I cannot print from my computer via USB.
- 7519/04/2023I cannot install the Brother software (Mac)
- 7607/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 7706/04/2023The printer status is Offline or Paused.
- 7827/03/2023Change the printer driver settings (Windows)
- 7927/03/2023"Offline" appears on the Status Monitor. (Windows)
- 8027/03/2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 8127/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 8215/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 8314/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 8419/12/2022After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 8519/12/2022Cannot Detect Ink Volume
- 8619/12/2022Install Starter Ink
- 8719/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 8819/12/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 8919/12/2022Replace Ink
- 9019/12/2022Can third party ink be used to refill the ink cartridges?
- 9119/12/2022One or more of my colors are not printing (blank).
- 9219/12/2022Improve poor print quality.
- 9319/12/2022Ink Low
- 9419/12/2022Cannot Detect
- 9519/12/2022When I print photos, the color quality is not good.
- 9613/12/2022How to identify your Operating System (OS).
- 9720/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 9820/10/2022Install the Brother Mobile Connect application (for mobile device)
- 9917/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 10017/10/2022How to use the PC-FAX.