FAQs & Troubleshooting
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314 Results
- 51I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 52Install the built-in drivers (For Windows 8 and Windows 10)
- 53The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 54The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 55Set up an outgoing message for Fax/Tel Mode.
- 56"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 57Can I print a report that will show all of my Speed Dial and Group numbers?
- 58Can I print using only the black ink cartridge when the Color cartridges have run out?
- 59I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 60Which E-mail packages are compatible with ControlCenter3?
- 61When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 62When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 63Can I confirm that the FAX was sent correctly?
- 64What is the BRAdmin Professional software used for?
- 65Why can't I print when an ink cartridge is empty?
- 66I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 67I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 68Configure and use the Scan Key Tool (Linux)
- 69Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 70How do I replace the Ink Cartridge?
- 71I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 72Configure the Scan to Email Feature (Linux)
- 73Wireless setup is requesting a WPS PIN to complete the setup
- 74I cannot save a file downloaded from the Brother support website (For Windows)
- 75The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 76Locate files scanned with ControlCenter2 (For Macintosh)
- 77Locate files scanned with ControlCenter3 (For Windows)
- 78The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 79Windows 7 Support Information
- 80Verify if the Brother machine has a dial tone
- 81I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 82When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 83I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 84I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 85I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 86I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 87I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 88When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 89When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 90What is Distinctive Ring and how do I program it?
- 91What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 92Why doesn't the machine answer when receiving a call?
- 93Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 94The LCD displays an error code (number). What does it mean?
- 95I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 96When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 97Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 98My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 99The driver installation finished successfully but I cannot print. (Linux)
- 100I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)