FAQs & Troubleshooting
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107 Results
- 5112/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5212/06/2023How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 5318/11/2022I cannot use some functions in BRAdmin Professional 4.
- 5428/06/2022How to install Brother software on a computer not connected to the Internet
- 5509/05/2022Using the CommTool (for Windows)
- 5618/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5718/04/2022How to update the firmware
- 5810/02/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 5913/12/2021The label wraps around the platen roller when using the cutter.
- 6013/12/2021How to adjust the cut position (For Windows)
- 6113/12/2021How to set the Direct Thermal or Thermal Transfer Print Methods
- 6205/10/2021I cannot print barcodes correctly using BarTender.
- 6329/03/2021How to transfer the print programs or templates using FBPL commands
- 6404/03/2021How to install the Windows driver via Wi-Fi®/ wired network
- 6502/03/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 6602/03/2021Printed barcodes cannot be read.
- 6729/01/2021How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 6829/01/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 6929/01/2021How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 7029/01/2021How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 7128/10/2020What do the indicator lights mean?
- 7228/10/2020Unnecessary data such as ASCII data are printed.
- 7328/08/2020How to update firmware to all printers on the same subnet at the same time
- 7419/08/2020The printer does not start printing immediately
- 7528/05/2020The printed label contains gray lines.
- 7619/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 7714/04/2020How do I clean / maintain my printer?
- 7820/02/2020How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7920/02/2020When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 8019/02/2020I cannot install the Windows driver.
- 8119/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 8219/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 8319/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 8411/11/2019I cannot print and the printer driver I installed is not recognized correctly by the computer (For Windows 10 Version 1903)
- 8529/08/2019How to reset the printer by directly operating the printer
- 8610/06/2019How do I uninstall the printer driver?
- 8710/06/2019Where can I find the printer's network settings, such as IP address?
- 8814/05/2019How to clean the Platen Roller
- 8914/05/2019How to clean the Print Head
- 9018/04/2019The printed label is wrinkled.
- 9113/03/2019The left or right side of the label is not printed correctly.
- 9213/03/2019The printing position of small label is incorrect.
- 9313/03/2019The label is skipped when printing.
- 9413/03/2019The print quality is poor.
- 9513/03/2019Memory full error occurred.
- 9613/03/2019Printing is not possible.
- 9713/03/2019The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 9813/03/2019The power indicator does not light.
- 9913/03/2019How to skip the AUTO.BAS program only one time by directly operating the printer
- 10013/03/2019How to execute the printer configuration (Self-test) to debug