FAQs & Troubleshooting
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130 Results
- 5112/06/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 5212/06/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 5312/06/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5412/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5512/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5612/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5712/04/2023Where can I find my Brother printer's serial number?
- 5810/01/2023Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5910/01/2023How do I clean my machine?
- 6001/12/2022Installing the CUPS wrapper/LPR printer driver (Linux®)
- 6101/12/2022Uninstalling the printer driver (Linux®)
- 6201/11/2022What do the indicator lights mean?
- 6301/11/2022How do I reset network setting?
- 6421/10/2022Using Web Based Management
- 6518/05/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6626/04/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6726/04/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6828/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6928/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7028/01/2022Supported File Formats and how to print on Raspbian (Linux®)
- 7109/12/2021Using the Printer Setting Tool (for Windows)
- 7209/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 7309/12/2021How do I transfer label templates with P-touch Transfer Express?
- 7408/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7503/08/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 7603/08/2021A security warning appears when accessing Web Based Management via HTTPS.
- 7727/07/2021How do I transfer templates or other data from the computer to the printer?
- 7827/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7915/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 8004/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8114/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8209/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8322/05/2020When I print a long label or many labels continuously, printing suddenly stops.
- 8419/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8519/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8618/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8713/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 8813/05/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 8913/05/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 9013/04/2020Using P-touch Template Settings
- 9113/04/2020Using the Device Settings (for Windows)
- 9206/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9327/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9424/01/2020Installing a CA certificate
- 9509/12/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 9609/12/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 9709/12/2019When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 9809/12/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 9909/12/2019The printing position shifts vertically or horizontally. (Linux®)
- 10009/12/2019I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)