FAQs & Troubleshooting
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104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Control Printer Driver settings (only available for Windows)
- 52I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 53Install the Brother Mobile Connect application (for mobile device)
- 54Supported models of Universal Printer Driver for PCL
- 55In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 56I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 57My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 58The downloaded driver's name is different from my machine's name. (Linux)
- 59The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 60Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 61Large characters are printed incorrectly. (Linux)
- 62I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 63I cannot print using my Brother machine on a wired network (Windows/macOS)
- 64Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 65I cannot save a file downloaded from the Brother support website (For Windows)
- 66I cannot print from my computer via USB.
- 67Change the printer driver settings (Windows)
- 68Self-Diagnostic
- 69Cartridge Error
- 70No Toner
- 71My Brother machine has no power.
- 72Drum End Soon
- 73I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 74I cannot connect my machine to a Windows 11 computer via USB.
- 75When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 76Where can I download Brother iPrint&Scan application for Mac?
- 77The driver installation finished successfully but I cannot print. (Linux)
- 78Check the firmware version.
- 79"Offline" appears on the Status Monitor. (Windows)
- 80Open the Control Panel (For Windows)
- 81What is the default password for my BRAdmin or Web Based Management?
- 82When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 83Lines across the page
- 84Uninstall the Brother Software and Drivers (Windows)
- 85A security warning appears when accessing Web Based Management via HTTPS.
- 86I cannot print full-page photos or images using Email Print.
- 87Can I send a print job to multiple machine email addresses using Email Print?
- 88Access Web Based Management *
- 89Reset the Drum Counter *
- 90Media Mismatch
- 91Discover the MAC address of the Brother network card
- 92Clean the Drum Unit *
- 93Toner specks
- 94Paper is Jammed in the 2-sided Tray *
- 95Paper is Jammed in the Back of the Machine *
- 96Paper is Jammed inside the Machine *
- 97Paper is Jammed in the Paper Tray *
- 98Where can I find my Brother machine's serial number?
- 99Clean the Corona Wire *
- 100Replace the Drum Unit *