FAQs & Troubleshooting
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174 Results
- 5117/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5230/07/2018I cannot print from my computer via network. (For Windows)
- 5305/07/2018Windows 7 Support Information
- 5427/10/2017I cannot print from my computer via network. (For Macintosh)
- 5527/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5625/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5725/03/2016Verify the Brother machine connected to the Wired Network (For Macintosh)
- 5825/03/2016What is the difference between the toner cartridge and the drum unit?
- 5925/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6025/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 6125/03/2016What is the Network Shared printing?
- 6225/03/2016Discover the MAC address of the Brother network card
- 6325/03/2016Can I print from or scan to Android™ Smartphone?
- 6425/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6524/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6623/03/2016What can happen if the wrong paper is used in your machine.
- 6723/03/2016What is the BRAdmin Professional software used for?
- 6810/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6927/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7025/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7119/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7226/09/2014Can my printer send me an e-mail if there is a problem?
- 7326/09/2014What kind of barcodes can I print?
- 7425/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7524/09/2014How do I replace the Feed Roller (Paper Feeding kit)?
- 7626/08/2014What is a "Generic PCL Driver"?
- 7705/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7829/01/2014How do I print using the Duplex Unit?
- 7929/01/2014I cannot print from Mac OS X.
- 8027/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8127/01/2014How do I clean the corona wire of the drum unit?
- 8227/01/2014How do I install additional memory?
- 8317/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 8417/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 8515/05/2013What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 8615/05/2013What is 'Secure Printing' and how do I use it? (for Windows users)
- 8715/05/2013How do I display the Quick Print Setup as a Toolbar?
- 8815/05/2013How do I monitor the status of the printer?
- 8915/05/2013How do I use the Quick Print Setup Utility?
- 9015/05/2013What is the print speed of the HL-7000 series printers?
- 9115/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 9214/05/2013How can I change the IP address?
- 9314/05/2013How can I change the IP address?
- 9414/05/2013How can I change the IP address using the ARP and PING commands?
- 9514/05/2013The machine does not print anything.
- 9614/05/2013Printouts have toner specks.
- 9713/05/2013Printouts have a curl or wave.
- 9810/05/2013Printouts have wrinkles or creases.
- 9910/05/2013Black toner marks appear across the page.
- 10010/05/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.