FAQs & Troubleshooting
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165 Results
- 5101/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 5201/03/2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 5313/10/2022Where can I download the latest P-touch Editor for Mac?
- 5423/05/2022While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 5518/05/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 5602/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5726/04/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 5826/04/2022I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 5918/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6031/03/2022How to delete the registry information and files related to the printer driver
- 6128/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6228/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6315/03/2022I can no longer print from my computer, even though I was able to print previously.
- 6409/12/2021Can I print from any software other than P-touch Editor? (for Windows)
- 6509/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 6609/12/2021How do I transfer label templates with P-touch Transfer Express?
- 6726/10/2021P-touch Editor crashes when I open it on my Mac.
- 6808/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6927/07/2021How do I transfer templates or other data from the computer to the printer?
- 7014/01/2021How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 7113/01/2021Can I directly operate my printer from a self-developed application software and print a label?
- 7223/12/2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 7327/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7425/11/2020Share your printer in Windows 7 in a network-shared environment.
- 7524/11/2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 7618/11/2020Printing is not possible. (P-touch Editor 5.0 for Mac)
- 7713/11/2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 7802/11/2020How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 7922/10/2020How can I print data directly from Access 2010?
- 8015/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 8107/10/2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 8207/10/2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 8315/09/2020The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 8404/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8526/08/2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 8614/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8712/06/2020The tape got jammed or stuck in the printer.
- 8804/06/2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8902/06/2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 9002/06/2020How to print in high resolution mode using an HG tape
- 9102/06/2020Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
- 9219/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9319/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9419/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 9518/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9613/05/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 9713/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 9813/05/2020How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 9907/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 10007/04/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)