FAQs & Troubleshooting
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Latest |
84 Results
- 5112/06/2020The tape got jammed or stuck in the printer.
- 5202/06/2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 5328/05/2020The printed label contains blank horizontal lines.
- 5419/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 5519/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 5619/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 5718/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 5813/05/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 5913/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 6013/05/2020How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 6116/04/2020What is the E/EL switch on the back of the P-touch labeler for?
- 6216/04/2020How do I install a tape cassette?
- 6316/04/2020How to use the Numbering function (P-touch Editor Lite)
- 6406/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6527/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 6611/12/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 6723/07/2019How do I rotate objects? (P-touch Editor Lite)
- 6820/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 6912/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 7018/01/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 7117/01/2019The driver downloaded from the website cannot be installed.
- 7229/11/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 7316/08/2018Can my printer use TZ/TZe tapes?
- 7422/12/2017The top and base layers of the laminated tape are misaligned.
- 7528/09/2017Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 7603/08/2017The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 7706/01/2015Error messages do not appear when using the USB connection of my printer.
- 7812/03/2014How do I change the setting of "mm" and "inches"? (P-touch Editor Lite)
- 7909/08/2013I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 8020/08/2012How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 8127/06/2012How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 8209/07/2010The LED is flashing. What should I do?
- 8309/07/2010I cannot start P-touch Editor Lite. [Found New Hardware Wizard] appears when connecting the P-touch labeler.
- 8427/11/2008Power Supply (PT-1230PC)