FAQs & Troubleshooting
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- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 4How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 5How to identify your Operating System (OS) for Windows or Mac
- 6Can I use my car cigarette lighter socket to charge the battery?
- 7How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 8Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 9How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 10I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 11Where can I find my Brother printer's serial number?
- 12I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 13P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 14Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16How long does it usually take to charge the battery?
- 17My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 18Printing is not possible. (USB connection)
- 19(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20When I try to print multiple pages via Bluetooth® from a Windows 8 computer, the print becomes garbled.
- 21I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 22The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 23I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 24The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 25How do I transfer templates or other data from the computer to the printer?
- 26How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 27What do the indicator lights on the printer mean?
- 28The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 29The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 30How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 31What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 32Is it possible to use a rubber stamp on the thermal paper?
- 33My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 34(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 35My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 36I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 37The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 38How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39How to open the Devices and Printers window
- 40Error messages do not appear when using the USB connection of my printer.
- 41How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 42I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 43The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 44Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 45(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 46How do I uninstall the printer driver?
- 47(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 48I connected multiple printers of the same model to one computer but can only print from one of them.
- 49How do I transfer label templates with P-touch Transfer Express?
- 50How to delete the registry information and files related to the printer driver