FAQs & Troubleshooting
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135 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Toner Low or Prepare New Toner Cartridge
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Wrong Toner or Wrong Toner Cartridge
- 6Cannot Scan ##
- 7Self-Diagnostic
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9Toner specks
- 10Cannot Detect
- 11Drum !
- 12Drum End Soon
- 13I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 14I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 15(Video) Set up your Brother machine
- 162-sided Disable or 2-sided Disabled
- 17Poor fixing
- 18Lines across the page
- 19Ghosting images
- 20Black lines down the page
- 21The scanning speed is slow when scanning from my machine. (Windows)
- 22The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 23I cannot scan via network.
- 24What is the default password for my Brother machine?
- 25I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 26I cannot print using my Brother machine on a wired network (Windows/macOS)
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28Media Type Mismatch or Media Mismatch
- 29Cannot Print ##
- 30No Toner
- 31Size Error DX or Size Error 2-sided
- 32Out of Memory
- 33What is the recommended paper?
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35I get a TS error when trying to print on a wireless network.
- 36What is the difference between the toner cartridge and the drum unit?
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 41Verify if the Brother machine has a dial tone.
- 42My Brother machine has no power.
- 43Install the optional lower tray
- 44Configure and use the Scan Key Tool (Linux)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46What is the Network Shared printing?
- 47In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot connect my machine to a Windows 11 computer via USB.
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)