FAQs & Troubleshooting
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123 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Document Jam
- 2Toner specks
- 3The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4Poor fixing
- 5Lines across the page
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7Toner Low or Prepare New Toner Cartridge
- 8My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9Self-Diagnostic
- 10Drum End Soon
- 11Configure the Scan to Email Feature (Linux)
- 12I installed scan-key-tool, but it does not work. (Linux)
- 13When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 14Ghosting images
- 15Media Type Mismatch or Media Mismatch
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Change the printer driver settings (Windows)
- 18Out of Memory
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23To install the printer driver easily using a tool. (Linux)
- 24Firewall port requirements of the Scan Key Tool (Linux)
- 25Control Printer Driver settings (only available for Windows)
- 26What is the difference between the toner cartridge and the drum unit?
- 27The scanning speed is slow when scanning from my machine. (Windows)
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 30What is the default password for my Brother machine?
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot connect my machine to a Windows 11 computer via USB.
- 33I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 34When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 35A security warning appears when accessing Web Based Management via HTTPS.
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41Configure and use PC-FAX (CUPS) (Linux)
- 42Configure and use the Scan Key Tool (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44Change the brscan5 scan settings using XSane (Linux)
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46Check the remaining ink or toner level (Linux)
- 47When I print images, the quality is not good (Linux)
- 48Where can I download Brother iPrint&Scan application for Mac?
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)