FAQs & Troubleshooting
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377 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Ink
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Paper Jam (With Video Instructions)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to Print 7X
- 7Document Jam
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Scan from the Brother iPrint&Scan application using Windows Phone.
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Ink Absorber Full
- 15Low Temperature
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17Install Starter Ink
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 20Store a Speed Dial number from my Brother machine's Caller ID History.
- 21The printer status is Offline or Paused.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Use voice mail on the same line as my Brother machine.
- 24Improve poor print quality.
- 25I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 26Uninstall Scan-key-tool. (Linux)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28Delete print jobs from the print queue.
- 29Paper tray not detected
- 30Cannot Detect Ink Volume
- 31Configure and use the Scan to Network feature (For Windows)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Out of Fax Memory
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 41Delete numbers stored in my Brother machine's Caller ID History.
- 42Unable to Scan AX
- 43Unable to Print 5X
- 44Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 45High Temperature
- 46Unable to Print XX
- 47Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 48Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 49Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 50Wrong Paper