FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot print using my Brother machine on a wireless network (Mac)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10How do I know which side up my photo paper should be in the tray?
- 11Why doesn't the machine answer when receiving a call?
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Cannot print after a Windows 10 update (June 2020)
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18Protect your Brother machine against unauthorised access over the network
- 19Combine multiple scanned documents into a single file with PaperPort™
- 20Delete print jobs from the print queue.
- 21Printing/ Scanning with a mobile device
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27The printer status is Offline or Paused.
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29Improve poor print quality.
- 30Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 31How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 32Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34What is Brother iPrint&Scan?
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37Can I print from or scan to Android™ Smartphone?
- 38No Ink Cartridge
- 39My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 40Forward a fax to another fax machine when my machine has a mechanical problem.
- 41What is Distinctive Ring and how do I program it?
- 42What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 43What driver package format is supported by my Linux distribution?
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45I still receive the error message "Paper Jam" after I removed the jammed paper.
- 46Open the "Scanners and Cameras" and Properties.
- 47When I attempt to turn my Brother machine off, the LCD displays "All Related Fax Data Will Be Deleted" or "All Fax related data will be deleted".
- 48Install Starter Ink
- 49Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater