FAQs & Troubleshooting
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293 Results
- 1Wrinkles or creases
- 2Curled or wavy
- 3Image skewed
- 4Hollow print
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6White spots or black spots at 94 mm (3.7 in.) intervals
- 7Faint
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 10Document Jam
- 11Paper is Jammed in the Paper Tray
- 12White lines down the page
- 13White lines across the page
- 14Replace the Toner Cartridge
- 15Black lines down the page
- 16Restrict changing machine settings for users.
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Toner specks
- 20Lines across the page
- 21White lines, bands or ribbing across the page
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23Dial Restriction for Fax sending.
- 24Protect your Brother machine against unauthorised access over the network
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26Self-Diagnostic
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Media Type Mismatch or Media Mismatch
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32What is AirPrint?
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 35Toner Low or Prepare New Toner Cartridge
- 36Drum !
- 37Paper is Jammed in the 2-sided Tray
- 38Paper is Jammed inside the Machine
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 41The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 42I cannot connect my machine to a Windows 11 computer via USB.
- 43Add your Brother machine with AirPrint (macOS)
- 44Firewall port requirements of the Scan Key Tool (Linux)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 47Install PaperPort™ 12SE / 14SE (Windows)
- 48What is Brother iPrint&Scan?
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.