FAQs & Troubleshooting
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336 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 4How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 5Smudges on printed pages (Poor fixing)
- 6Jam Inside
- 7Add your Brother machine with AirPrint (macOS)
- 8When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 9Uninstall Scan-key-tool. (Linux)
- 10Possible solutions for print quality issues
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 13How to identify your Operating System (OS).
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 16Configure a cover page for PC-FAX.
- 17Change the printer driver settings (Windows/macOS)
- 18When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 19Wrong Paper Size
- 20Is my Brother machine compatible with Windows Vista?
- 21When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 22I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24Uninstall the scanner driver. (Linux)
- 25To install the printer driver easily using a tool. (Linux)
- 26Scan a document using Brother iPrint&Scan. (macOS only)
- 27Open the Status Monitor
- 28Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 29What is the Network Shared printing?
- 30Send a PC-FAX
- 31Clean the drum unit
- 32In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 33How do I program the date and time?
- 34The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 35I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45Configure the Scan to Email Feature (Linux)
- 46Configure and use the Scan Key Tool (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Scan using XSane or GIMP (Linux)
- 49Cannot print after a Windows 10 update (June 2020)
- 50The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)