FAQs & Troubleshooting
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333 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2All black
- 3Hollow print
- 4Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 9Print both sides of paper or a booklet automatically
- 10Curled or wavy
- 11When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 12I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 13I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 14The printer status is Offline or Paused.
- 15Can I use voice mail on the same line as my Brother machine?
- 16Jam Rear
- 17White lines, bands or ribbing across the page
- 18Gray background
- 19Faint
- 20Black lines down the page
- 21I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 22The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 23Print command (cupswrapper) (Linux)
- 24Possible solutions for print quality issues
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Can I print on transparencies e.g. for overhead projectors?
- 27Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28How to identify your Operating System (OS).
- 29Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 30When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 31Unusable Device
- 32Size Error DX
- 33I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 34Envelope creases
- 35Adjust the Brother machine's Sleep Time setting
- 36I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38Configure the Scan to Email Feature (Linux)
- 39Configure and use the Scan Key Tool (Linux)
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42Important points for specifying the scan area (Linux)
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44All print jobs are aborted and nothing is printed. (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 47I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 48When printing with monochrome laser printer, the print position shifts. (Linux)
- 49Open the Status Monitor
- 50What is the Network Shared printing?