FAQs & Troubleshooting
![]() |
Popular |
169 Results
- 1Locate files scanned with ControlCenter3 (For Windows)
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3Transfer faxes to the PC when my machine has a mechanical problem
- 4Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 5Can I print from or scan to Android™ Smartphone?
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7How do I clean white or black spots on printed documents?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot send a fax using PC-FAX (Windows 10)
- 10ControlCenter3 displays a blank screen at startup (Windows)
- 11Windows 10 Support Information
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Open the Control Panel (For Windows)
- 15I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 16The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Configure a cover page for PC-FAX.
- 19The paper is skewed when it's printed.
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I am using Windows. When I print a document, the printed page is blank. What should I do?
- 22Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 23Is my Brother machine compatible with Windows Vista?
- 24How do I clean the drum unit?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 27Configure and use PC-FAX (CUPS) (Linux)
- 28Send a fax using PC-FAX with LPD/LPRng (Linux)
- 29Check the firmware version.
- 30The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 31Open the "Scanners and Cameras" and Properties.
- 32I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 33When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 34Verify if the Brother machine has a dial tone
- 35I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 36Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 37Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 38Scan a document in Windows 8 and Windows 10.
- 39Scan a document from a Windows Vista application
- 40Scan a document from a Windows XP application
- 41I am having a problem receiving faxes.
- 42I am experiencing problems sending a fax, what can I do?
- 43Set the date and time
- 44When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 45How do I clear the "Awaiting Redial" message?
- 46What is MFL-Pro Suite Software?
- 47I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 48I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install the driver when using the Driver Install Tool. (Linux)