FAQs & Troubleshooting
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284 Results
- 1ControlCenter3 displays a blank screen at startup (Windows)
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 6I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 7Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 12I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 13The driver installation finished successfully but I cannot print. (Linux)
- 14I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 15I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17I cannot print from my computer via network. (For Macintosh)
- 18I cannot scan via USB. (Mac OS X)
- 19I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 20Change the user interface of ControlCenter3
- 21The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 22Uninstall the drivers (Windows)
- 23I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 24I cannot install the driver when using the Driver Install Tool. (Linux)
- 25I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Configure and use PC-FAX (CUPS) (Linux)
- 29Configure the Scan to Email Feature (Linux)
- 30Configure and use the Scan Key Tool (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Scan using XSane or GIMP (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 36I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 37Paper size settings are unavailable when I print from OpenOffice (Linux)
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43Print command (LPR) (Linux)
- 44When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 45I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 46When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 47I cannot scan when using SELinux (Security-Enhanced Linux)
- 48I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 49I installed scan-key-tool, but it does not work. (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)