FAQs & Troubleshooting
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303 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8Windows 10 Support Information
- 9Delete print jobs from the print queue.
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I cannot scan via USB. (Mac OS X)
- 18The driver installation finished successfully but I cannot print. (Linux)
- 19How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 20All print jobs are aborted and nothing is printed. (Linux)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22To install the printer driver easily using a tool. (Linux)
- 23How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26Scan a document in Windows 8 and Windows 10.
- 27How do I clear the message "PAPER JAM" from the display?
- 28The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 29What is the BRAdmin Professional software used for?
- 30Scan using XSane or GIMP (Linux)
- 31I cannot scan when using SELinux (Security-Enhanced Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33Send a fax using PC-FAX with LPD/LPRng (Linux)
- 34Use the Network Connection Repair Tool (Windows)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36Open the "Scanners and Cameras" and Properties.
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 38Verify if the Brother machine has a dial tone
- 39When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 40Improve poor print quality.
- 41How do I re-install the drivers?
- 42The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 43I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)