FAQs & Troubleshooting
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279 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4Locate files scanned with ControlCenter3 (For Windows)
- 5I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 6Can third party ink be used to refill the ink cartridges?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9ControlCenter3 displays a blank screen at startup (Windows)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Change the printer driver settings (Windows/macOS)
- 12How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 13Can I print using only the black ink cartridge when the Color cartridges have run out?
- 14Which E-mail packages are compatible with ControlCenter3?
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16What is the "Station ID" and how do I set it?
- 17I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 18I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 19Configure and use PC-FAX (CUPS) (Linux)
- 20Configure and use the Scan Key Tool (Linux)
- 21When I print images, the quality is not good (Linux)
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25Open the Control Panel (For Windows)
- 26I can print but cannot scan via network. (For Windows)
- 27"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 28Scan an image and insert it in a Windows XP application
- 29Scan a document from a Windows XP application
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31Is there a way to view how much ink is remaining?
- 32The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 33I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 34How do I factory reset the print server?
- 35I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Configure the Scan to Email Feature (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44Scan using XSane or GIMP (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 47I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 48I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)