FAQs & Troubleshooting
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268 Results
- 1Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 2The driver installation finished successfully but I cannot print. (Linux)
- 3Delete print jobs from the print queue.
- 4Install the built-in drivers (For Windows 8 and Windows 10)
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6How to identify your Operating System (OS).
- 7The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 8Configure a cover page for PC-FAX.
- 9I can print but cannot scan via network. (For Windows)
- 10Can I print a report that will show all of my Speed Dial and Group numbers?
- 11Can third party ink be used to refill the ink cartridges?
- 12I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 13When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 14What is Distinctive Ring and how do I program it?
- 15Why doesn't the machine answer when receiving a call?
- 16Can I confirm that the FAX was sent correctly?
- 17Configure the Scan to Email Feature (Linux)
- 18The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 19I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 22When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 23When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 24How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 25I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 26I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 27Windows 10 Support Information
- 28Use the Network Connection Repair Tool (Windows)
- 29Open the Control Panel (For Windows)
- 30When I scan a document using ControlCenter, the scanned file size is too big.
- 31Verify if the Brother machine has a dial tone
- 32I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 33I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 34"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36Scan a document in Mac OS X 10.6.
- 37When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40Improve poor print quality.
- 41What does "COMM.ERROR" on the LCD display mean?
- 42I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)