FAQs & Troubleshooting
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- 1I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 2Is my Brother machine compatible with Windows Vista?
- 3What is Distinctive Ring and how do I program it?
- 4When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 5Open the "Scanners and Cameras" and Properties.
- 6Scan a document from a Windows Vista application
- 7The keys on the control panel do not respond.
- 8How do I know which Receive Mode to select?
- 9I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 10I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 11I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 12I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 13I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 14I cannot install the driver when using the Driver Install Tool. (Linux)
- 15I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Configure and use PC-FAX (CUPS) (Linux)
- 19Configure the Scan to Email Feature (Linux)
- 20Configure and use the Scan Key Tool (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Scan using XSane or GIMP (Linux)
- 23Cannot print after a Windows 10 update (June 2020)
- 24The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 25I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 26I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 27When I print images, the quality is not good (Linux)
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 33I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Large characters are printed incorrectly. (Linux)
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37I cannot send a fax using PC-FAX (Windows 10)
- 38Print command (LPR) (Linux)
- 39I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 40When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 41I cannot scan when using SELinux (Security-Enhanced Linux)
- 42I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 43I installed scan-key-tool, but it does not work. (Linux)
- 44When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 45When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 46Command List of brscan. (Linux)
- 47Delete a network scanner entry. (Linux)
- 48Important points for specifying the scan area (Linux)
- 49Uninstall the scanner driver. (Linux)
- 50Uninstall Scan-key-tool. (Linux)