FAQs & Troubleshooting
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242 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2How do I load paper?
- 3What driver package format is supported by my Linux distribution?
- 4ControlCenter3 displays a blank screen at startup (Windows)
- 5Locate files scanned with ControlCenter3 (For Windows)
- 6Scan and save a document in PDF format (Scan to File)
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8How do I load 10 x 15 Glossy paper into my machine?
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10When I print, the pages are smudged with ink. What should I do?
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12Delete print jobs from the print queue.
- 13Which E-mail packages are compatible with ControlCenter3?
- 14I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 15I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 16I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 17Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 18In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 19I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21Configure and use PC-FAX (CUPS) (Linux)
- 22I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 23Send a fax using PC-FAX with LPD/LPRng (Linux)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Open the "Scanners and Cameras" and Properties.
- 26How to identify your Operating System (OS).
- 27Configure a cover page for PC-FAX.
- 28How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 29I cannot print from my computer via USB.
- 30Change the printer driver settings (Windows/macOS)
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 36Can third party ink be used to refill the ink cartridges?
- 37When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40Scan a document in Windows 8 and Windows 10.
- 41How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43Is there a way to view how much ink is remaining?
- 44Why doesn't the machine answer when receiving a call?
- 45The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47Uninstall the drivers (Windows)
- 48Why can't I print when an ink cartridge is empty?
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50I cannot install the driver when using the Driver Install Tool. (Linux)