FAQs & Troubleshooting
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145 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from or scan to Android™ Smartphone?
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 6Replace Toner
- 7Turn the Toner Save mode on or off
- 8Cartridge Error
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Cover is Open
- 11I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 12Windows 10 Support Information
- 13"Offline" appears on the Status Monitor.
- 14Open the Control Panel (For Windows)
- 15I am having a problem receiving faxes.
- 16Uninstall the drivers. (macOS 13 or greater)
- 17I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 18I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20I cannot install the driver when using the Driver Install Tool. (Linux)
- 21I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Configure and use PC-FAX (CUPS) (Linux)
- 25Configure the Scan to Email Feature (Linux)
- 26Configure and use the Scan Key Tool (Linux)
- 27Scan using XSane or GIMP (Linux)
- 28Cannot print after a Windows 10 update (June 2020)
- 29The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32The downloaded driver's name is different from my machine's name. (Linux)
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Large characters are printed incorrectly. (Linux)
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 39I installed scan-key-tool, but it does not work. (Linux)
- 40When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 41Command List of brscan. (Linux)
- 42Delete a network scanner entry. (Linux)
- 43Important points for specifying the scan area (Linux)
- 44Uninstall the scanner driver. (Linux)
- 45Uninstall Scan-key-tool. (Linux)
- 46How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 47Print command (cupswrapper) (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)