FAQs & Troubleshooting
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118 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Check the remaining ink or toner level (Linux)
- 3How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Toner Low
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 9What is the default password for my Brother machine?
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 12I cannot connect my machine to a Windows 11 computer via USB.
- 13I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 14A security warning appears when accessing Web Based Management via HTTPS.
- 15Add your Brother machine with AirPrint (macOS)
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Cannot print after a Windows 10 update (June 2020)
- 21When I print images, the quality is not good (Linux)
- 22Where can I download Brother iPrint&Scan application for Mac?
- 23My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 24The downloaded driver's name is different from my machine's name. (Linux)
- 25The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27Large characters are printed incorrectly. (Linux)
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33To install the printer driver easily using a tool. (Linux)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35Wrong Toner Cartridge
- 36Update the Driver or Firmware for your Brother machine
- 37I get a TS error when trying to print on a wireless network.
- 38Set up your Brother machine on a wireless network (Windows/macOS)
- 39I cannot print on a wireless (Wi-Fi) network (Windows)
- 40Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 41I cannot print on a wireless (Wi-Fi) network (Mac)
- 42The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 43Control Printer Driver settings (only available for Windows)
- 44Access Web Based Management *
- 45Reset the Drum Counter
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47Media Mismatch
- 48Enable the Brother machine's network interface.
- 49Install the Brother Mobile Connect application (for mobile device)
- 50Check the firmware version.