FAQs & Troubleshooting
![]() |
Popular |
194 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 3Secure Print (Windows®)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The printer status is Offline or Paused.
- 6Toner Low or Prepare New Toner Cartridge
- 7Configure the Store Print Log to Network Settings Using Web Based Management
- 8Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9Drum !
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Send an Email with User Authentication
- 16Drum End Soon
- 17Add your Brother machine with AirPrint (macOS)
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Create a Self-signed Certificate
- 20Step by Step Guide for Creating and Installing a Certificate
- 21Print on Both Sides of the Paper (Macintosh)
- 22Print on Both Sides of the Paper (Windows®)
- 23Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 24Load and Print Thick Paper and Labels Using the MP Tray
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26Paper is Jammed in the Back of the Machine
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Replace the Toner Cartridge
- 29What is the default password for my Brother machine?
- 30My Brother machine is unresponsive.
- 31Import a CA Certificate
- 32My Brother machine has no power.
- 33I cannot find some options in the Print dialog box (macOS 11 or later)
- 34Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 35Send an Email Securely Using SSL TLS
- 36Install a Certificate on Your Brother Machine
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 38Delete print jobs from the print queue.
- 39I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 40What is Brother iPrint&Scan?
- 41Reduce Printing Noise
- 42Print both sides of paper or a booklet automatically
- 43Print as a Booklet (Windows®)
- 44Set Sleep Mode Countdown
- 45Access Web Based Management
- 46Unpack your Brother machine
- 47Connect the power cord
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49I cannot print from my computer via USB.
- 50What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?