FAQs & Troubleshooting
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159 Results
- 1Jam Inside
- 2Jam Tray 1 or Jam Tray 2
- 3What can happen if the wrong paper is used in your machine.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6"Offline" appears on the Status Monitor.
- 7Delete print jobs from the print queue.
- 8Fuser Error or Self-Diagnostic
- 9Page skewed
- 10I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 11Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 12Jam MP Tray
- 13Replace Toner
- 14Replace Fuser
- 15Turn the Toner Save mode on or off
- 16Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 17I want to print using CUPS while keeping SELinux enabled. (Linux)
- 18I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 19Print Unable or Print Unable XX
- 20Cartridge Error
- 21Duplex Disabled
- 22No Toner
- 23The printer status is Offline or Paused.
- 24No Paper
- 25Cover is Open
- 26Drum Error (Drum!)
- 27Out of Memory
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Printable area
- 30I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Open the Status Monitor
- 35What is the difference between the toner cartridge and the drum unit?
- 36The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 37The print speed is very slow when I use XML Paper Specification Printer Driver.
- 38When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 39Print a Test Page.
- 40Booklet Printing
- 41Where do I find manuals for my Brother machine?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Cannot print after a Windows 10 update (June 2020)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50The downloaded driver's name is different from my machine's name. (Linux)